Annual Report and Statistics

The Commission reports on complaints statistics and its extensive education activities.

Annual report

The Commission's current 2024-25 Annual Report provides information on managing and resolving complaints. It also includes information about the Commission's extensive public education, outreach, and engagement.

Human rights complaints

Individuals who believe they have experienced discrimination, as defined by the Alberta Human Rights Act, may make a complaint to the Alberta Human Rights Commission. The Commission can only accept complaints that are within its jurisdiction. The Commission provides services to resolve and settle complaints, while the Tribunal adjudicates​ complaints that cannot be resolved.

In the 2024-25 fiscal year:

  • the Commission opened 1,175 complaint files
  • the Commission closed 867 complaint files
  • 87% of the complaints closed were dealt with through the Commission's complaint resolution and settlement processes
  • the remaining 13% closed through the tribunal process

2024-25 complaint statistics

Complaints opened and closed and year-end count
   2022-23 2023-24 2024-25
Complaints opened 822 1,047 1,175
Complaints closed 988 821 867
Open complaints at March 31 1,423 1,649 1,957

 

Note: Commission staff review completed human rights complaint forms to determine if they can be accepted ​as complaints under the Act. Complaints must fall within jurisdiction of the Act, demons​trate reasonable grounds, be made within one year of the alleged contravention of the Act, and meet requirements described in the Commission's Bylaws.

In 2024-25, despite record-high numbers of inquiries, potential complaints, and accepted complaints, we continued to resolve complaints of discrimination efficiently and effectively using the streamlined processes and tools implemented in recent years.

In 2024-25, the average length of time a complaint spent at the Director’s stage was reduced to 588 days from 844 days in 2020-21.

As in previous years, discrimination on the grounds of physical disability and mental disability were the most commonly cited in complaints opened in 2024-25.

This table provides information on the number of grounds and areas cited in the 1,175 new complaint files opened in 2024-25. Each complaint may cite more than one ground and area. Percentages have been rounded.

Complaints by ground and independent areas*
April 1, 2024 - March 31, 2025
Protected ground   Times cited Per cent of total
Physical disability 939 27%
Mental disability 815 23%
Gender 474 13%
Race/Colour 300 9%
Family status 229 7%
Ancestry/Origin 225 6%
Age 151 4%
Religious beliefs 93 3%
Sexual orientation 69 2%
Gender identity 58 2%
Gender expression 56 2%
Marital status 44 1%
Retaliation* 28 <1%
Source of Income 27 <1%
Equal pay* 7 <1%
Malicious intent* 2 <1%
Total 3,517  

* Sections 6 and 10 of the Act allow for complaints that do not depend on the involvement of a protected ground. These sections are referred to as independent areas.

​As in previous years, discrimination in the area of ​employment was the most commonly cited section in complaints opened in 2024-25.

This table provides information on the number of areas cited in the 1,175 new complaint files opened in 2024-25. Each complaint may cite more than one protected ground and area.

Complaint grounds cited by section of the Alberta Human Rights Act
April 1, 2024 - March 31, 2025
Protected area Per cent of total
Employment practices (section 7) 78%
Good, services, accommodation, or facilities (section 4) 16%
Tenancy (section 5) 4%
Retaliation (section 10.1) 1%
Applications and advertisements re: employment (section 8) <1%
​Equal pay* (section 6) <1%
Membership in trade unions, etc. (section 9) <1%
Frivolous or vexatious complaints with malicious intent* (section 10.2) <1%
Publications, notices (section 3) 0%

* Sections 6 and 10 of the Act allow for complaints that do not depend on the involvement of a protected ground. These sections are referred to as independent areas.

Requests for Review decided by the Chief of the Commission and Tribunals in 2024-25​

If the Director of the Commission dismisses a complaint, the complainant may file a Request for Review to the Chief, pursuant to section 26 of the Alberta Human Rights Act.

In 2024-25, the Chief of the Commission and Tribunals reviewed 89 dismissal decisions made by the Director. An additional eight complaints were settled or withdrawn before a decision was issued.

The Chief agreed with (upheld) 75 Director’s dismissal decisions. The Chief disagreed with (overturned) 14 Director’s dismissal decisions and referred them to the Tribunal for a hearing.

Tribunal Process

At the Tribunal process, parties are offered mediation by a Member of the Commission through a tribunal dispute resolution (TDR) process. In 2024-25, 63% of TDRs resolved, showing people are willing and able to find solutions when they are supported to do so.

If the parties are unable to settle the matter at TDR or choose not to participate in the TDR, the matter proceeds to a tribunal hearing for adjudication by a different Member or Members.

The Tribunal has seen a decrease in the number of complaints received and an increase in the complexity of complaints. In 2024-25, the Tribunal closed a total of 109 complaints. During the year, 80% of complaints were closed at the Tribunal stage within 475 days or less.

Public education, outreach, and engagement

The Commission informs and educates the public on human rights principles, their rights and responsibilities under Alberta's human rights legislation, and the Commission's programs and services. We are helping to prevent discrimination by encouraging equity and inclusion and reducing the barriers that prevent many Albertans from participating fully in society.

In the 2024-25 fiscal year, our focus was on connecting with diverse communities, improving public understanding of human rights, and expanding the reach of our educational resources. The Commission:

  • Increased access and expanded the reach of human rights information in languages other than English by:
    • working with Alberta Francophone Secretariat to translate four of the Commission’s core information sheets into French.
    • translating the Requesting Accommodations in the Workplace tool into Cree and Blackfoot.
  • Launched new resources like the Human Rights in the Hospitality Industry human rights guide. The 2025 version reflects the 2015 and 2018 amendments to the Act, current case law, and Commission policies and guidelines at the time of updating.
  • Meaningfully engaged with stakeholders in the development of resources, including a revised version of the Commission’s plain language publication, Human Rights in Alberta. Between October and November 2024, we hosted four focus group sessions to inform the design of the publication and gain further insight into learning styles. Thirty-five people representing 32 organizations attended the sessions.
  • Worked to encourage uptake of new resources through webinars, presentations, and direct communications by:
    • hosting a webinar on Pregnancy, Parenting, and Human Rights, which highlighted key points outlined in the Human Rights, Pregnancy, and Parental Rights and Responsibilities guide. Organizations attending represented seniors, newcomers and immigrants, the legal community, the 2SLGBTQ+ community, youth, those advancing poverty and homelessness issues, municipal and provincial government, health, and law enforcement.
    • raising awareness of the Requesting Accommodations in the Workplace guide and tool. Among other efforts, the Commission hosted a “lunch and learn” session about the resource with service providers to better equip them to support their clients in requesting accommodation.
  • Added further new content to the Commission’s new website, including:
  • Expanded our social media presence by launching an Instagram account in September 2024, furthering our efforts to connect with and inform Albertans and other stakeholders.
  • Supported businesses, organizations, and Albertans in their efforts to create workplaces that are respectful and inclusive of all.
    • Public workshops, targeted to employers and employees, provided basic human rights information about the Act, concepts such as duty to accommodate, and strategies to prevent and respond to harassment.
    • Our webinars and videos on various human rights topics received 7,189 views.
  • Continued to advance human rights dialogue in Alberta and deepen its engagement with community:
    • by delivering remarks or presentations on various topics related to human rights at 20 events, including conferences, seminars, learning sessions, and community gatherings.
    • by releasing three public statements from the Chief of the Commission and Tribunals on important issues and dates significant to human rights and diversity.
    • by reaching 3,597 subscribers to our quarterly electronic newsletter, the Alberta Human Rights Information Service (AHRIS), which informed the public about recent tribunal decisions, Commission news and events, dates significant to human rights, and related human rights information.

Addressing Indigenous human rights in Alberta

In 2024–25, the Commission prioritized its Indigenous Human Rights Strategy by embedding culturally relevant practices, advancing reconciliation, and reducing systemic barriers.

With support from the Indigenous Advisory Circle (IAC), we continued this commitment through our Indigenous Human Rights Strategy by focusing on reducing barriers for Indigenous people so they can receive effective, accessible, and culturally relevant services.

  • All new staff took mandatory online training to deepen knowledge of Indigenous histories and the current legacies of colonialism.
  • Commission staff, including the Chief of the Commission and Tribunals, participated in symposiums and presentations to deepen knowledge about incorporating restorative practices and approaches into human rights systems.
  • With the support of IAC members, Knowledge Keepers, and Elders, the Commission developed and implemented an Eagle Feather Policy and Practice Document in 2024-25. The Commission has two eagle feathers available in our Edmonton and Calgary offices, which can be used during meetings, to swear an oath, or to hold while giving statements during conciliation meetings, tribunal dispute resolution meetings, or tribunal hearings.
  • In May 2024, the Tribunal updated a practice direction on Indigenous cultural or spiritual practices at Tribunal proceedings.
  • We amended our Conciliation Process document to include information about options to incorporate cultural practices. The document is sent to all parties when assigned to a conciliation process.
  • Conciliators typically bring parties together in video meetings, but may use shuttle conciliation, breakout rooms, and other options to be responsive to participants’ needs and incorporate restorative practices.
  • On Truth and Reconciliation Day, September 30, 2024, we provided staff training on smudging and purchased two “smoke eaters” to allow for smudging in Commission offices.