Complaints accepted before January 1, 2019

Case Inventory Resolution Project

Please note: This project only applies to human rights complaints accepted before January 1, 2019. Information for complaints accepted after January 1, 2019 is available here.
The Commission launched the Case Inventory Resolution Project to deal with the case inventory more efficiently through streamlined processes. We appreciate that some complaint files have been waiting a significant time in the queue, and we are making every effort to address the issue of wait time to resolve complaint files in a timely manner.

All human rights complaints received before January 1, 2019 will be handled through either of the following:

1. Investigation Stream: A human rights officer will contact the complainant and respondent requesting specific information and submissions. The human rights officer will review the file and submissions provided and will make a recommendation to the Director to dismiss the file as without merit, or report to the Chief of the Commission and Tribunals that the parties were unable to settle. All files in the Investigation Stream are expected to be processed within four to six months. It is expected that this stream will be launched in March 2019.

You can read more about the Investigation Stream:

  • Case Inventory Resolution Project: Investigation Stream information sheet (March 2019)
    TEXT  / PDF

2. Conciliation Stream: The complainant and respondent will be provided with a scheduled date for a half-day in-person conciliation meeting in an effort to resolve the complaint. Prior to the meeting, a human rights officer will contact the parties to gather additional information on the file. If the matter is not resolved at the conciliation meeting, the human rights officer will prepare a summary of the file and make a recommendation to the Director to dismiss the file or report to the Chief of the Commission and Tribunals that the parties were unable to settle. The respondent may at any time put forward an offer to the complainant. If the complainant does not accept a fair and reasonable offer, the respondent may request that the Director discontinue the complaint. All files in the Conciliation Stream are expected to be processed within 12 to 18 months. It is expected that this stream will be launched in May 2019.

You can read more about the Conciliation Stream:
  • Case Inventory Resolution Project: Conciliation Stream information sheet (March 2019)
    TEXT​ ​ / PDF

Page updated: March 18, 2019

 

 

 

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