Other helpful agencies

The Commission cannot help with all issues involving employment, tenancy, and goods and services. Below are agencies you can contact for more help, depending on your issue.

FAQs

Below are some agencies that may be able to help, depending on your work issue.

Employment standard issues, such as hours of work, pay, job-protected leaves, overtime, and more:

Alberta Employment Standards

Canada Labour Program (for federally regulated workplaces)

Reporting workplace health and safety concerns:

Alberta Occupational Health and Safety office

Canadian Centre for Occupational Health and Safety (CCOHS) (for federally regulated workplaces)

Employment insurance (EI) benefits, including maternity and parental leave, disability benefits, and records of employment (ROE):

Employment and Social Development Canada (ESDC)

Labour relations or issues with a union:

Alberta Labour Relations Board

Canada Industrial Relations Board (for federally regulated workplaces)

Federal Public Sector Labour Relations and Employment Board (for federal government workers)

Benefits for workplace injuries:

Workers’ Compensation Board Alberta

Legal information about workplace rights in Alberta:

Centre for Public Legal Education Alberta (CPLEA)

Below are some agencies that may be able to help, depending on your housing issue.

Help resolving disputes between landlords and tenants:

Residential Tenancy Disputes Resolution Service (RTDRS)

Affordable housing:

Affordable Housing Programs (Government of Alberta):

Legal information about landlord and tenancy laws in Alberta:

Laws for Landlords and Tenants in Alberta (by the Centre for Public Legal Education Alberta)

Legal information about condominium laws in Alberta:

Condo Law for Albertans (by the Centre for Public Legal Education Alberta)

For more information on consumer goods and services issues, contact:

Government of Alberta Consumer Protection office


Government of Canada Office of Consumer Affairs

For incidents of hate, including filing a complaint and getting support, contact:

Local police or RCMP

Crime Stoppers (to report anonymously)

Victims’ Services

StopHateAB.ca

Action! Chinese Canadians Together (ACCT)

B’nai Brith Canada Anti-Hate Hotline

Below are some government departments that may be able to help, depending on your disability issue.

Federal benefits, including disability pension and child benefits:

Government of Canada

AISH and other Alberta benefits:

Government of Alberta

For privacy issues, including filing a complaint and privacy breaches, contact:

Office of the Information and Privacy Commissioner of Alberta

Office of the Privacy Commissioner of Canada (for federally regulated workplaces)

Below are some government departments and organizations for help with court processes.

Help with court processes and forms:

Court and Justice Services (CJS)

Legal information about court processes in Alberta:

Centre for Public Legal Education Alberta (CPLEA)

The courts in Alberta:

Alberta Courts

For more information about issues under the Charter, contact a lawyer.

Below are helpful resources to find a lawyer.

Free legal support for eligible individuals:

Calgary Legal Guidance (serving Calgary and area)

Edmonton Community Legal Centre (serving Edmonton and area)

All legal clinics in Alberta

Legal help for a fee:

Online Lawyer Directory

ADR Institute of Alberta (for alternative dispute resolution)

Legal Aid Alberta (note they cannot help with human rights issues)

The Alberta Human Rights Commission deals with issues of discrimination arising in Alberta or based on actions of an organization in Alberta.

The Commission cannot deal with issues outside of Alberta. Contact the human rights commission in the province or territory where the incident took place for more information.

In Canada, the federal government and provincial government share responsibility for making laws. Canada’s Constitution describes which level of government is responsible for – or has jurisdiction over – certain subjects. Federal legislation is law that applies across Canada or to federally regulated settings. Provincial legislation is law that applies only to Alberta.

For example, the Canadian Human Rights Act is federal human rights legislation. It protects Canadians from discrimination in certain federally regulated situations and on certain grounds. Canadians who believe that they have experienced discrimination under the Canadian Human Rights Act can make a complaint to the Canadian Human Rights Commission, which is a federal agency.

Provincial legislation like the Alberta Human Rights Act only protects people from discrimination in protected areas and based on protected grounds in Alberta. Albertans who believe that they have experienced discrimination under the Alberta Human Rights Act can make a complaint to the Alberta Human Rights Commission, which is a provincial agency.

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The Alberta Ombudsman is a neutral and impartial service for investigating and resolving complaints about Alberta government services. For information about complaints, or to file a complaint online, go to the Alberta Ombudsman website.