Media

The Alberta Human Rights Commission communicates with media to ensure key human rights information is relayed to the public. We aim to engage in a way that is open, honest, and transparent to ensure the public receives accurate and timely information about human rights and discrimination in Alberta. Due to Freedom of Information and Protection of Privacy (FOIP) legislation, however, there are some topics the Commission is unable to discuss. Refer to our media FAQs for more details.

Providing Albertans with ongoing information about key human rights developments is an important way the Commission increases awareness and understanding of human rights issues. For up-to-date news from the Commission, subscribe to our online newsletter, Alberta Human Rights Information Service.

For all media inquiries, contact:

Social Media

The Alberta Human Rights Commission's social media accounts are used to engage with the public and discuss issues of public interest related to human rights in Alberta. Follow the Commission on LinkedIn.

Our accounts are monitored during regular business hours from 8:15 a.m. to 4:30 p.m. (Mountain Time) Monday to Friday, excluding statutory holidays. The Commission does not discuss complaints through social media channels. To make a complaint or inquire about a complaint in process, please contact our Confidential Inquiry Line at: 780-427-7661. Refer to our social media terms of engagement for more information about our social media.

The Alberta Human Rights Commission's social media accounts are used to engage with the public and discuss issues of public interest related to human rights in Alberta.

Our accounts are monitored during regular business hours from 8:15 a.m. to 4:30 p.m. (Mountain Time) Monday to Friday, excluding statutory holidays. Comments and messages from the public are, nonetheless, welcome anytime and will be responded to at our earliest opportunity.

The Commission prides itself in open and respectful communication with the public through social media. We do not, however, tolerate any offensive, abusive, or derogatory comments on our platforms. Accounts determined to violate our social media user guidelines will be blocked. We reserve the right to restrict or remove any posts that are:

  • ​Racist, sexist, homophobic, and/or hateful towards any group or individual
  • Threatening, violent, insulting, and/or defamatory
  • Derogatory towards any person(s) and/or organization(s)
  • Explicit, vulgar​, and/or obscene
  • Promoting an illegal activity
  • Soliciting for commercial and business purposes
  • Announcing any information from a political organization
  • Providing personal, private, or sensitive information such as names, contact information, addresses, etc.
  • Compromising the​ safety or security of the public
  • Made by anonymous or spam accounts

The Commission's social media platforms are public, so any comments posted by users are not confidential. Users assume full responsibility for any information they share. It is advised that users avoid posting personal information (addresses, phone numbers, medical information, financial information, personal identification, etc.) in order to protect their privacy.

Social media platforms may display or be connected to ads or websites that are not under the control of the Commission or the Government of Alberta. This does not imply endorsement by the Commission.
The Commission's decision to follow or like a particular individual or organization does not imply endorsement of any kind, nor do the users who follow or subscribe to our accounts imply endorsement by the Commission. Comments or opinions posted on the Commission's social media platforms by members of the public are the views of the individual users only.

Any information or opinions posted by Commission employees on their personal social media accounts do not represent official correspondence or a position of the Commission, despite their professional affiliation.

Reasonable efforts are made to ensure that shared third-party content is accurate; however, the Commission is not responsible for the information on these sites. Links and posts related to external agencies posted by the Commission are for information purposes only. Shares or reposts do not imply that the Commission endorses an agency or their information; they are simply a part of the conversational and interactive nature of social media platforms.
During a general election or by-election, the Commission may only post content allowed under the Government of Alberta's Election Communication Policy.

The Commission does not discuss complaints through social media channels. To make a complaint or inquire about a complaint in process, please contact our Confidential Inquiry Line at: 780-427-7661.

FAQs: Role of the Chief of the Commission and Tribunals and role of the Members of the Commission

The Alberta Human Rights Commission is an independent commission of the Government of Alberta. The Commission falls under the Justice Ministry. The Commission's mandate is to foster equality and reduce discrimination. The Commission provides public information and education programs, and helps Albertans resolve human rights complaints. Visit The Commission page for more information about our mandate and services.

The Lieutenant Governor appoints Members of the Commission through an Order in Council, either through open competition or direct appointment. Members have:

  • law degrees
  • knowledge and training in human rights issues
  • experience and training in conducting mediations and negotiations

For more information on serving on public agencies, boards, and commissions, refer to the Government of Alberta website.

The Chief of the Commission and Tribunals is responsible for keeping the Minister of Justice informed on human rights issues, setting the overall goals of the Commission, and making decisions on human rights complaints. Refer to the Our people page to learn more about the Chief’s role and responsibilities.

 

The Chief of the Commission and Tribunals and the Members of the Commission resolve and settle human rights complaints at the Tribunal stage. Their work is separate and distinct from the work of the Office of the Director of the Commission. The Chief:

  • decides on requests for review (appeals) of the Director’s decisions to dismiss complaints
  • adjudicates hearings and makes decisions on human rights complaints
  • appoints Members of the Commission to mediate complaints through Tribunal Dispute Resolution (TDR) and serve on human rights tribunals for the purpose of making decisions about human rights complaints

The Director of the Commission and Complaints Management staff are responsible for resolving human rights complaints using the tools provided in the Alberta Human Rights Act. The Director and staff carry out their complaint resolution duties independently from the Chief and the Members of the Commission. Refer to the Our People page for more information about the Director of the Commission’s role.

The Chief of the Commission and Tribunals adjudicates hearings and makes decisions on human rights complaints. Due to the neutrality required in this role as an adjudicator, the Chief cannot speak about complaints currently being processed through our human rights system or human rights decisions.

FAQs: Education services and partnerships

The Commission previously administered the Human Rights and Multiculturalism Grants program, funded through the Alberta Lottery Fund. Alberta’s 2019 Budget transferred the Alberta Lottery Fund to the Alberta Treasury Board and Finance on behalf of the General Revenue Fund and the fund was dissolved.

At present, the Commission no longer offers grant funding. Funding support for human rights projects may be available through other grants programs:

Education and promoting human rights are core functions of the Commission. The Commission is a valuable source of information for individuals and Alberta organizations and businesses wanting to know more about human rights law and how to foster equality and prevent hate, racism, and discrimination. The Commission offers a variety of educational information, resources, and online training about human rights. Refer to the Education and engagement page to learn more about the Commission's education services.

For more information about human rights, please call our confidential inquiry line. To request printed material, see our online publications and resources order form.

FAQs: The complaint process

The Alberta Human Rights Commission’s complaint process may involve several steps including intake and assessment, conciliation, Director’s decision, tribunal dispute resolution, and a tribunal hearing. Refer to the Complaint Process page to learn more.

The Commission aims to:

  • Resolve complaints at the Director’s stage within one year. This includes intake and assessment of the complaint, asking for a response to the complaint, conciliation, and a Director’s decision.
  • Resolve complaints at the Tribunal stage within one year. This includes tribunal dispute resolution, pre-hearing conferences, and hearings. There are many factors that could impact this time frame, including party-driven delay (e.g. extension requests, preliminary applications, availability).

For the fiscal year 2021-22, complaints took an average of 538 days for the Director and staff to either resolve the complaint or make a decision to dismiss or refer the complaint to the Chief of the Commission and Tribunals. Many complaints resolve at conciliation, which takes less time.

For files that reach the Tribunal stage, in 2021-22, the overall average time for complaints to close was 721 days.

In some circumstances, additional time may be needed to process complaints if:

  • complainants or respondents are unable to be reached
  • the Commission puts a complaint on hold because it is being heard in another forum
  • parties request extensions to submit documents or schedule meetings

Refer to the 2021-22 Annual Report for more information on complaint resolution statistics.

Under the Alberta Human Rights Act, the Commission has authority to deal with complaints of discrimination based on one or more protected grounds and in a protected area.

A person who experiences discrimination in a protected area and based on a protected ground can make a complaint to the Commission within one year of the incident.

The human rights complaint process is confidential. A complaint only becomes public when a complainant requests a review (appeal) under section 26 or when it goes to a tribunal hearing. Tribunal hearings are open to the public, except where restricted by a Tribunal Order. Section 26 decisions and tribunal decisions are posted publicly on the Canadian Legal Information Institute (CanLII) website and can be accessed free of charge.

FAQs: Confidentiality

Information about complaints and about parties to complaints is confidential. The Commission, pursuant to Freedom of Information and Protection of Privacy (FOIP) legislation, is unable to confirm if a complaint has been made or not or provide updates on the status of a complaint.

Complainants or respondents involved in a complaint can contact the human rights officer assigned to their complaint to learn more about the status of their complaint.

Human rights complaints are confidential until they go to a tribunal hearing. The Commission cannot speak about individual complaints or decisions at any point in the complaint or tribunal process, even if a complainant or respondent is willing to speak about a complaint. Hearing decisions are posted on the Canadian Legal Information Institute website for the public and media personnel to view.

The Commission cannot speak out about specific incidents reported in the media where discrimination has been alleged because a complaint about the incident might be made to the Commission. The Commission must maintain neutrality about individual complaints. However, we can discuss grounds and areas protected from discrimination by the legislation, explain the complaint process, and provide general information about human rights that can often provide useful background for a news story.

FAQs: Statistics

For the fourth consecutive year, in 2022-23, the number of complaints closed (988) exceeded the number of complaints opened (822).

As in previous years, in 2022-23, most complaints cited discrimination in the area of employment practices, followed by discrimination in the area of publicly available goods, services, accommodation or facilities.

In 2022-23, physical disability and mental disability were the two most commonly cited protected grounds, followed by gender and race/colour. Notably, the ground of religious beliefs dropped to 8% in 2022-23. The drop is likely due to the overall decrease in the number of vaccine- and mask-related complaints received and accepted.

Read our most recent statistics.

In 2022-23, 803 complaints (81% of all closed files) were dealt through the Director's stage of the complaint process. The remaining 185 files (19%) in 2022-23 closed at the tribunal stage. Refer to the Commission’s annual report for more information about complaints.

The Tribunal is independent from the work of the Office of the Director of the Commission in resolving complaints. Complaints at the tribunal stage are resolved through section 26 decisions, tribunal dispute resolution (TDR), pre-hearing, and tribunal hearings. Refer to the Tribunal process page for more information about how human rights complaints are resolved at the tribunal stage.

FAQs: Tribunal hearings

A hearing before a human rights tribunal is open to the public, except where restricted by a Tribunal Order. A party wanting to have a hearing held in private must make an application to the Tribunal well before the hearing date.

Visit our Hearing schedule page for information about upcoming tribunal hearings.

Media and the public are able to attend tribunal hearings. For more information, read the Tribunal practice direction on public access to hearings and documents.

A person attending a hearing cannot question the parties. Before being permitted to attend a tribunal hearing, you must confirm that you will not interrupt or participate in the proceedings. For more information, read the Tribunal practice direction on public access to hearings and documents.

Recording of tribunal proceedings is prohibited. Before being allowed to attend a tribunal hearing, you must confirm that you will not record or broadcast the proceeding. Taking photographs is also not allowed. For more information, read the Tribunal practice direction on public access to hearings and documents.

Access Tribunal decisions (released after January 1, 2000) free of charge through the Canadian Legal Information Institute (CanLII) website.