Human Rights Complaint Guide

Review this guide before completing the Complaint Form.

How do you make a human rights complaint?

The first step in the complaint process is to complete the self-assessment. The self-assessment will tell you if your complaint would likely fall within the Alberta Human Rights Act (we call it the “Act”). Our website offers a range of information to assist you in understanding the requirements to make a complaint and the complaint process.

To submit your complaint, you will complete the Human Rights Complaint Form. Refer to this Guide as you complete the Complaint Form. If you have questions about completing the form, contact the Alberta Human Rights Commission’s (the Commission, we, us) Confidential Inquiry Line.

Can someone represent you during the process?

The Commission can give you guidance about our requirements and how to complete our forms, but we do not give legal advice. In certain circumstances, you may need or want someone to represent you during the complaint process. You may be represented by an:

  • Authorized representative—you can authorize a person who is not a lawyer to communicate with us. An authorized representative could be an advisor, support person, relative, or friend.
  • Lawyer—you may choose to use a lawyer to file a human rights complaint. If you do get legal help, you pay the costs of the lawyer yourself.
  • Litigation representative—this is a person who represents either a minor under 18 or a person who lacks legal capacity to participate in the complaint process.

If one of these fits your situation, complete that section of the Complaint Form, or do a separate form. You must also provide additional information if someone other than a lawyer is representing you.

What is a human rights complaint under Alberta law?

The Alberta Human Rights Act defines what a human rights violation is under Alberta law. The Commission can only accept complaints that include specific elements required by the Act. The sections of the Complaint Form ask for information the Act requires. The Act and Commission Bylaws are also available on our website.

What is important in specific sections of the Complaint Form?

Section B Who are you making this complaint about?

The organization or person you make the complaint about is called the respondent. It is important that you provide the legal name and correct contact information of the respondent. The Commission may close the complaint if the respondent cannot be contacted at the address you provide.

If you are making the complaint about your employer, tell us only the organization’s or company’s legal name from a T4, paystub, or Record of Employment.

If you are making the complaint about your landlord, tell us the name of the organization or person as it appears on your rental or lease agreement.

If you are making the complaint about your condominium, tell us the condominium plan number found on your purchase or land title documents.

Section C When and where did the discrimination happen?

The discrimination must have happened within the last year

The Commission can only accept complaints that are received within one year of the last event of discrimination. The Act specifies this one-year limit, and it cannot be extended for any reason.

If the discrimination happened once, list the date of the event. If the discrimination happened over a period of time, list the date of the most recent event in Section C. You can provide the dates of other events in Section E. You may explain something that happened outside of the one-year limit if it is relevant, but these events may not be included as part of the complaint.

We can only respond to issues connected to Alberta

The Commission is responsible for human rights issues in Alberta, so we can only accept complaints about issues that happened in Alberta or that are based on actions of an Alberta organization. If your issue did not happen in Alberta, explain how it is connected to Alberta.

Section D Is your complaint a human rights issue under Alberta law?

Section D, Part 1 The discrimination must have happened in a protected area

Human rights law in Alberta only covers the below areas of life or work, called protected areas. The discrimination must have happened in at least one of these protected areas:

  • Employment practices, applications, and advertisements. This includes discrimination of an employee by, for example, firing, refusing to hire, or failing to reasonably accommodate them based on a protected ground. It also includes discrimination in job applications, advertisements, and interviews by, for example, asking for information about or showing a preference based on a protected ground.
  • Equal pay based on gender. This may apply to an employee who does not receive equal pay for the same or very similar work than employees of another gender.
  • Goods, services, accommodation, or facilities. This includes discrimination in goods, services, accommodation, or facilities available to the public. Examples include businesses and organizations, such as restaurants, retail stores, hotels, hospitals, and schools, as well as municipal or provincial services. Accommodation also includes condominiums, co-op housing units, and mobile homes.
  • Membership in a trade union, employers’ organization, or occupational association. This includes discrimination against a union member by, for example, excluding, expelling, or suspending  them because of a protected ground. It also includes discrimination against a person who must be a member of an occupational association to carry on their occupation or profession.
  • Tenancy. This means discrimination while renting or applying to rent a self-contained residential unit or commercial space.
  • Statements, publications, notices. This may apply when a public communication shows intent to discriminate or expose people to hatred or contempt. This includes signs, symbols, emblems, or other representations. This section should not be understood as interfering with free expression of opinions.

Section D, Part 2 The discrimination must be based on a protected ground

Human rights law in Alberta only covers negative treatment that is connected to one or more of the below protected grounds. If the discrimination you experienced was not connected to any of these protected grounds, the Commission cannot accept your complaint.

Mental and physical disability

A physical disability is any degree of physical disability, infirmity, malformation, or disfigurement caused by injury, birth defect, or illness. It also includes relying on a guide dog or service dog.

A mental disability is any mental, developmental, or learning condition. The cause or duration of the condition does not matter.

Gender, gender identity, or gender expression

Gender is being a woman, a man, cisgender, transgender, two-spirit, non-binary, or intersex. The protected ground of gender also includes pregnancy and sexual harassment.

Gender identity is a person’s internal, individual experience of gender, which may or may not align with the sex assigned to them at birth. A person may identify as being a woman, a man, transgender, two-spirit, non-binary, gender non-conforming, intersex, or other. Gender identity is different from sexual orientation, which the Act also protects.

Gender expression refers to the varied ways a person expresses their gender. This can include a combination of dress, demeanour, social behaviour, and other factors.

Sexual orientation

Sexual orientation is a person’s physical, emotional, or romantic attraction to others. A person may be heterosexual, lesbian, gay, bisexual, pansexual, asexual, queer, or any other sexual orientation.

Race and colour

Race includes belonging to a group of people, usually of a common descent, who may share common physical characteristics, such as skin colour, hair type, or facial features.

Colour refers to the colour of a person’s skin.

Religious beliefs

A person’s religious beliefs include their system of beliefs, worship, and conduct. The protected ground of religious beliefs includes Indigenous spirituality.

Ancestry and place of origin

Ancestry refers to belonging to a group of people related by a common heritage.

Place of origin includes a person’s place of birth and usually refers to a country or province.

Age

Age means someone 18 years of age or older. This means the Act protects persons 18 years and older from age discrimination.

Marital and family status

Marital status is the state of being married, single, widowed, divorced, separated, or living with a person in a romantic relationship outside of marriage.

Family status is the state of being related to another person by blood, marriage, or adoption.

Source of income

Source of income means a lawful income that attracts a social stigma to its recipients, such as social assistance, disability pension, and income supplements for seniors. This ground does not include income that does not result in social stigma, such as employment wages.

 

Not all negative treatment is discrimination under the Act. If your concern matches at least one protected area and one protected ground, the Commission will review your complaint for acceptance. You can find more information about protected areas and grounds on this website.

Use a separate form for particular types of complaints under Section 10 of the Act

There are two other important categories of human rights issues that fall under Section 10 of the Act and require a different form called Complaint Form for Section 10. Section 10 does not allow:

  • Retaliating against someone for being involved in a human rights complaint or attempting to make a human rights complaint under the Act. This means you can make a complaint if you believe someone is punishing you or you are receiving negative treatment because of your part in a human rights complaint to the Commission.
  • Frivolous or vexatious means a person brought a human rights complaint under the Act against you with malicious intent, intending to harm you.

These kinds of complaints must meet certain legal requirements. Please visit the Section 10 page for more information about Section 10 complaints and to get the Complaint Form for Section 10 if it applies.

Section E What happened?

To show possible discrimination, you must provide information about:

  • How the respondent treated you negatively in the protected area you selected in Section D, Part 1; and,
  • How that negative treatment was connected to the protected ground(s) you selected in Section D, Part 2.

Your complaint must include detailed and relevant information about the possible discrimination. Make sure to explain what happened, when and where it happened, who was involved, and how you responded. For each allegation of negative treatment you experienced, you must explain how that treatment was connected to your protected grounds.

In Part 2, list the supporting documents or records that relate to the complaint. Do not include documents with the form. If needed, you will have an opportunity to provide them later in the complaint process.

Section F How do you think the issue could be reasonably resolved?

This is where you can suggest possible ways to resolve the complaint.

You and the respondent will be asked to seriously consider reasonable offers to settle or remedy the complaint. A remedy is a way to address the issue between the parties. The respondent may agree to a financial remedy, such as compensating the complainant for lost wages or general damages, or making a charitable donation. A remedy can also be non-financial, such as an apology, a change in policy, or human rights education. A remedy can combine different things.

The goal of a remedy is not to punish the respondent. It is to try to put the complainant in the position they would have been if the discrimination had not happened.

When you propose to settle a complaint, consider whether you actually lost money or paid expenses as a result of the discrimination. Also consider what changes might prevent similar discrimination from happening again. Put these in Section F.

For more information about remedies, please see the Remedy information sheet.

Section G Have you taken other actions related to this complaint?

In Section G, provide information about any other legal action you have taken about the issues described in the complaint. This could include a grievance, a court action, or a complaint to another government department. Include details of what the other action is and its status.

If your complaint is about employment and you were in a union at the time of the events described in the complaint, provide information about whether you also filed a grievance. If applicable, describe what the grievance is about and its status.

In Section G, you can also list documents related to the other action.

Personal Information

The Personal Information Section collects information about the people who use the Alberta Human Rights Commission's programs and services. More information is in the Complaint Form itself and on the Disaggregated demographic data collection page.

What happens after the Commission receives your complaint form?

When the Commission receives a complaint, we assess it based on requirements in the Act and Bylaws, which determine whether or not we can accept it.

If we do not accept your complaint:

If the Commission does not accept your complaint, we will write to you explaining why.

If we do not accept your complaint and you disagree with that decision, we will explain how you can request a reconsideration.

If we accept your complaint, the respondent will receive a copy of it:

If the Commission accepts your complaint, we send a copy to the people or organization you made the complaint against. We do not share your contact information. We ask the respondent to respond in writing and explain their point of view about the possible discrimination. We will give you a copy of their written response.

We may ask for more information:

The Commission may ask for more information from you or the respondent (together called the “parties”). If we need more information, you must provide it in a timely manner or we may not continue processing your complaint.

The parties may agree to resolve the complaint themselves:

You may discuss and resolve the complaint yourselves.

You can also withdraw your complaint at any time and for any reason by notifying the Commission.

Where can you get more information about the complaint process?

Completing a Complaint Form is only one step in the process. We have more information about making a complaint and the overall complaint process.

If you have questions about completing the Complaint Form, you can contact the Commission.