Responding to discrimination

Individuals, businesses, and organizations have rights and responsibilities when responding to discrimination under the Alberta Human Rights Act. How you respond depends on whether you experienced or witnessed discrimination or have caused discrimination.

If you feel safe and comfortable approaching the person that discriminated against you, tell them their behaviour is unwelcome or unwanted and ask them to stop.

If the behaviour continues, or if you do not feel safe or comfortable addressing the person, report the discrimination to a person in authority such as management or the human resources department. If your employer or the organization you are dealing with has a policy that addresses this behavior, follow the process in the policy to report concerns. You may also contact your union or employee association.

You can make a complaint to the Commission whether or not you report the discrimination to a person in authority or while your company is following internal processes. You must make a complaint within one year after the incident, otherwise the Commission cannot accept it.

Keep records of the discrimination. For example:

  • make notes of what happened, when and where it happened, and how it made you feel
  • make notes of steps you took to stop or report the discrimination
  • keep records of relevant emails or documents
  • identify potential witnesses to the discrimination

Your employer or the organization you are dealing with, or the Commission, may ask for information about the discrimination. Keep a copy of the records for yourself too.

If you are afraid to report discrimination, talk to a friend or counsellor about how to handle the discrimination. The Act prohibits anyone (including an employer or manager, service provider, landlord, and others) from retaliating against a person who makes a human rights complaint, tries to make a complaint, or helps another person make a complaint. This means a person or organization cannot treat you negatively for making a human rights complaint to the Commission.

You can call the Commission confidentially to figure out what steps you should take. Only you can determine how to safely address the situation.

Learn more by watching the Commission’s "I am Being Harassed or Witnessing Harassment. What can I do?" video.

If you see or know of someone discriminating against another person, step in if it is safe to do so. The person experiencing discrimination may be afraid to speak up. Talk to the person experiencing the discrimination and ask how you might support them.

If the incident happens at work and your employer has a policy that addresses the behaviour, let the person know about it. Report the incident to management or the human resources department and include what you saw. You may provide information if your employer investigates the complaint, or if the person experiencing discrimination makes a human rights complaint.

If the incident happens at an organization or business, report the incident to the manager or a leader and include what you saw. You may provide information if the organization or business investigates the complaint, or if the person experiencing discrimination makes a human rights complaint.

Learn more by watching the Commission’s "I am Being Harassed or Witnessing Harassment. What can I do?" video.

Employers have a legal duty to maintain a work environment free from discrimination for all employees, customers, and clients. This includes harassment, sexual harassment, hate, and racism.

Employers are responsible for their employees’ actions in cases of discrimination. An employer may discipline the employee, but the employer is ultimately responsible for a safe workplace. Not following up on a discrimination complaint may also lead to the employer being liable under the Act.

Discrimination also creates unhealthy and unproductive workplaces. It can be costly for employers in terms of financial costs and employee morale. This is especially true for employers who do not have an effective policy addressing this behaviour and who do not take complaints seriously. Creating a respectful work culture where discrimination is not tolerated and people feel safe to report issues improves the entire organization.

Employees, customers, and clients who come to you with a discrimination complaint may be considering making a human rights complaint to the Commission. By listening with an open mind to their complaint before they go to the Commission, you may prevent further legal action.

As an employer you should:

  • Try to get the whole story from the person who has experienced discrimination. The more you understand about the situation, the more likely you will be able to find a creative solution that works for everyone.
  • Be respectful in discussing concerns with the person who has experienced discrimination.
  • Remember you have a legal duty to accommodate an individual’s needs to the point of undue hardship.

A best practice for employers is to implement a policy to prevent and respond to discrimination issues, such as a harassment policy. Beyond just having a policy, the employer must tell employees about the policy and enforce it. This includes taking prompt and proper action on complaints. Employers who have and enforce a policy may decrease their liability if an employee makes a human rights complaint against them.

Find more information on our website:

Landlords, housing providers, and condominium corporations all have a legal duty and an important role to make sure housing is free from discrimination.

Landlords and housing providers must not discriminate against people who are looking for a place to rent and against potential or current tenants through tenancy terms and conditions. Condominium corporations must make sure their services, facilities, and bylaws do not discriminate against people based on a protected ground.

If you are a landlord, housing provider, or condominium corporation, you may not be aware that you have done anything discriminatory. If you know about a problem or concern, you can help stop discrimination and correct any inequality you may have caused.

Tenants, residents, or owners who come to you with a discrimination complaint may be considering making a human rights complaint to the Commission. By listening with an open mind to their complaint before they go to the Commission, you may prevent further legal action.

As the landlord, housing provider, or condominium corporation, you should:

  • Try to get the whole story from the person who has experienced discrimination. The more you understand about the situation, the more likely you will be able to find a creative solution that works for everyone.
  • Be respectful in discussing concerns with the person who has experienced discrimination.
  • Remember you have a legal duty to accommodate an individual’s needs to the point of undue hardship.

A best practice for landlords, housing providers, and condominium corporations is to implement a policy to prevent and respond to discrimination issues on their properties.

Find more information on our website:

Providers of goods and services to the public all have a legal duty and an important role to make sure their services are free from discrimination. This means they cannot directly or indirectly discriminate against someone based on a protected ground.

Goods and services providers are responsible for the actions of their employees, contract staff, and volunteers. Not following up on a discrimination complaint may lead the provider to being liable under the Act.

People who come to you with a discrimination complaint may be considering making a human rights complaint to the Commission. By listening with an open mind to their complaint before they go to the Commission, you may prevent further legal action.

As a goods and services provider, you should:

  • Try to get the whole story from the person who has experienced discrimination. The more you understand the situation, the more likely you will be able to find a creative solution that works for everyone.
  • Be respectful in discussing concerns with the person who has experienced discrimination.
  • Remember you have a legal duty to accommodate an individual’s needs to the point of undue hardship.

Goods and services providers can implement a policy to prevent and respond to discrimination issues. Beyond just having a policy, the provider must tell their employees, contract staff, and volunteers about the policy and enforce it. This includes taking prompt and proper action on complaints.

Find more information on our website:

Communities can play an important role in influencing the beliefs and behaviours of groups of people. The Commission receives many requests from communities and organizations who want to take steps to prevent and address discrimination.

The Commission can educate, consult, collaborate with, and support groups on developing strategies that can prevent discrimination, eliminate barriers, and create respectful and inclusive environments. Learn more about the Commission’s education and engagement work.