The Commission is committed to ensuring that complainants, respondents, and all those who take part in our processes are able to fully participate. This outlines some of the services available to the public upon request. Refer to the information below to contact the Commission about requesting an accommodation.
A variety of accommodations may be available to help parties fully participate in our complaint and tribunal processes, including:
- different communication methods, such as email, video, or in-person
- language translation
- American Sign Language (ASL) interpretation
- Video-Relay Service (VRS)
- accessible document formats, such as large format
- a support person
- reasonable adjustments to scheduling, such as additional breaks, different start times, and shorter days
- access to a computer or phone from a Commission office to attend a virtual meeting, such as conciliation, Tribunal Dispute Resolution (TDR), pre-hearing conference, or tribunal hearing)
- recording a tribunal hearing (see the Tribunal’s practice direction on recordings and transcripts of proceedings)
This is not a complete list of all the accommodations available. Parties can work with the Commission to identify and request appropriate accommodations.
The Commission is also committed to ensuring our accommodation process is respectful of the diverse populations we serve. A formal request for accommodation is not always necessary. For instance, a party may inform the Commission of their correct pronoun prior to or at any point during the complaint or tribunal process (see the Tribunal’s practice direction on pronouns and form of address).
Factors impacting an accommodation request
The Commission is only required to provide accommodations for needs (not preferences) to the point of “undue hardship.” This means that if a requested accommodation impacts the timeliness of the complaint process or the right to a fair hearing, it may not be possible to provide. Instead, the Commission will work with the party to determine an appropriate accommodation that is less disruptive to the fairness of our processes, while still accommodating individual needs to the best of our ability.
The Commission may ask for information regarding an accommodation request, such as medical records, to:
- determine if the requested accommodation is linked to a protected ground in the Alberta Human Rights Act, and
- better understand an individual’s needs so we can determine how to make our processes more accessible.
How to request an accommodation
The party requesting an accommodation should contact the Commission and provide details of what they need. In some cases, the Commission may ask for more information, including relevant medical records. The party requesting the accommodation does not need to send their accommodation request to the other parties, unless the Commission thinks the accommodation could impact the rights of the other parties.
If you are involved in the Tribunal process, read the Accommodations practice direction for more information, including how to request accommodation.